Difference between revisions of "Operations Cluster"

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== Shop Operations Cluster ==
 
== Shop Operations Cluster ==
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This cluster is no longer maintained by a single coordinator, and is instead now comprised of a number of individual responsibilities, to be held by committed staff. The Operations Cluster is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs.
  
=== Current pages ===
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=== Qualifications ===
* [[Opening_/_Closing_Checklist | Opening / Closing Checklist]]
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Below are all the roles and responsibilities included in the Operations Cluster. Commitment to a role should ideally be made by staff with at least 1yr experience with the shop. The requested length of commitment to a role is 1yr.
* [[RagService | Rag Service]]
 
* [[Task List]]
 
* [[Recirculating Project Bikes]]
 
* [[Building_information]] : The space and the courtyard
 
  
=== Suggestions for additional material ===
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== Roles and Responsibilities==
* inventory management for tools
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=== Tool/Consumables Inventory ===
* small / new parts for resale
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*Takes a regular inventory of all shop tools and incidentals to be ordered from QBP & Uline
* consumables
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*Communicates needs to QBP orderer
* update-able work night tasks
 
  
== Shop Operations Cluster Coordinator Description ==
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===Donations Coordinator===
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*Picks up donations, generally in our shop rickshaw. This duty is sometimes delegated to other staff.
 +
*Maintains positive relations with local shops.
 +
*Surveys shop for parts we are lacking and those that we have an overabundance of, so that our incoming donations are of use.
  
The Shop Operations Cluster (SOC) is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs. The SOC will be overseen by one or two Shop Operations Cluster Coordinators (SOCC's), who will delegate tasks as needed to other volunteers in the SOC
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=== First Aid/Cleaning Supplies Inventory ===
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*The main responsibility is to make sure that the first-aid inventory list remains on file in the office, and that the cabinet gets re-stocked monthly.  Inventory should be taken every month. The person taking accountability for this role can delegate inventory and re-stocking tasks to a volunteer. A list of inventory can be found in the office filing cabinet in the folder called “First-Aid”.
  
=== SOCC Responsibilities ===
 
  
* Keymaster
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=== Aramark Coordinator  ===
* Order hardware, facility, and office supplies
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* Point person with Aramark [[RagService | Rag Service]]
* Order new parts
 
* Develop and maintain parts-ordering policies
 
* Acquire used parts
 
* Stock forms and cards
 
* Ensure facilities maintenance
 
* Manage tools
 
* Manage Metal Recycling
 
  
=== SOCC Qualifications ===
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=== Key Master  ===
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*Single point person/contact for all distribution and retrieval of key fobs.
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*Maintains master key list with all key holder’s assigned key numbers and contact info.
  
* Knowledge of and commitment to the Bike Kitchen
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=== Bldg Mgmt /Facility Emergency Contact ===
* Knowledge of shop procedures and functions
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*Single point of contact between shop and the building management.
* Inventory management
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* Maintains a productive relationship with mgmt and works proactively to resolve any issues.
* Strong leadership and organization skills
 
* Ability to represent the Bike Kitchen to other organizations and the public
 
  
=== Possible Other SOCC Volunteer Positions ===
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== Shop tasks and Addt'l Info ==
 
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*[[Opening_/_Closing_Checklist | Opening / Closing Checklist]]
* Parts Orderer
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*[[Recirculating Project Bikes]]
* Keymaster
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*[[Building_information]] : The space and the courtyard
* Hardware Parts Orderer
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*[[Task List]]
* Facilities Supply
 
* "Wide Reciever"
 
* Used Bike Parts Coordinator / "Picker-Upper"
 
* Metal Recycler
 
* Cintas Coordinator
 
 
 
=== Breakdown of Responsibilities ===
 
 
 
As the scope of the Operation Cluster was deemed large, it was broken into two positions: Facilities SOCC, and Administrative SOCC. The responsibilities for each are as follows:
 
 
 
==== Facilities SOCC Responsibilities ====
 
 
 
* Keymaster
 
* Ordering hardware parts and facility supplies for shop
 
* Metal recycling
 
* General facilities maintenance (garbage, water, mail, Cintas, DSL, phone, etc.)
 
* Tasks yet to be determined
 
 
 
==== Admin SOCC Responsibilities ====
 
 
 
* Acquisition and intake of donations
 
* Ordering shop tools
 
* Order and stock forms and cards
 
* Maintain shop rag circulation system
 
 
 
==== Joint Responsibilities ====
 
 
 
* Maintain parts ordering policies
 
* Facilities maintenance
 
* Shop order deliveries
 
* Acting as liaison for the Bike Kitchen in communicating with property manager and contractors (plumber, electrician etc.)
 
 
 
==== Shop Emergencies ====
 
 
 
In addition to the above duties, the Facilities SOCC will also act as the immediate point of contact and responsible party in case of an emergency or a facilities related issue at the shop e.g. break-in, flood, power outage, etc. The Administrative SOCC is responsible for acting as the immediate contact and responsible party should the Facilities SOCC for some reason or other emergency be unavailable. Both SOCC's may work together to resolve any issue. Both SOCC's will communicate with each other regarding unavailability due to out of town vacations and the like to ensure that at least one SOCC will be available in case of emergency at any given time. Both SOCC's will have their contact numbers available in the shop for staff in case of such an emergency.
 

Latest revision as of 15:37, 13 September 2017

Shop Operations Cluster

This cluster is no longer maintained by a single coordinator, and is instead now comprised of a number of individual responsibilities, to be held by committed staff. The Operations Cluster is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs.

Qualifications

Below are all the roles and responsibilities included in the Operations Cluster. Commitment to a role should ideally be made by staff with at least 1yr experience with the shop. The requested length of commitment to a role is 1yr.

Roles and Responsibilities

Tool/Consumables Inventory

  • Takes a regular inventory of all shop tools and incidentals to be ordered from QBP & Uline
  • Communicates needs to QBP orderer

Donations Coordinator

  • Picks up donations, generally in our shop rickshaw. This duty is sometimes delegated to other staff.
  • Maintains positive relations with local shops.
  • Surveys shop for parts we are lacking and those that we have an overabundance of, so that our incoming donations are of use.

First Aid/Cleaning Supplies Inventory

  • The main responsibility is to make sure that the first-aid inventory list remains on file in the office, and that the cabinet gets re-stocked monthly. Inventory should be taken every month. The person taking accountability for this role can delegate inventory and re-stocking tasks to a volunteer. A list of inventory can be found in the office filing cabinet in the folder called “First-Aid”.


Aramark Coordinator

Key Master

  • Single point person/contact for all distribution and retrieval of key fobs.
  • Maintains master key list with all key holder’s assigned key numbers and contact info.

Bldg Mgmt /Facility Emergency Contact

  • Single point of contact between shop and the building management.
  • Maintains a productive relationship with mgmt and works proactively to resolve any issues.

Shop tasks and Addt'l Info