Difference between revisions of "Greeter Guide"
(→HOW TO BE A GREETER!!!) |
(→HOW TO BE A GREETER!!!) |
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'''Daily Duties:''' | '''Daily Duties:''' | ||
| − | -triage | + | -[http://en.wikipedia.org/wiki/Triage triage] |
-be welcoming and friendly to everyone | -be welcoming and friendly to everyone | ||
| − | -check in and greet EVERY single person (staff, patrons, volunteers) | + | -check in and greet EVERY single person ([http://wiki.bikekitchen.org/index.php?title=Handbook#Staff staff], patrons, [http://wiki.bikekitchen.org/index.php?title=Handbook#Volunteers volunteers]) |
| − | -introduce new people to the Bike kitchen mission / vision / a night in the life | + | -introduce new people to the Bike kitchen mission / vision / [http://wiki.bikekitchen.org/index.php?title=Opening_/_Closing_Checklist a night in the life] |
| − | -explain all BK policies (no stand no wrench, no wrenching on outside benches, no stand/no wrench, etc) | + | -explain all BK policies (no stand no wrench, no wrenching on outside benches, no stand/no wrench, Youth Program, etc) |
-explain bike tagging system | -explain bike tagging system | ||
| Line 21: | Line 21: | ||
-explain pricing, membership options and volunteer options | -explain pricing, membership options and volunteer options | ||
| − | -explain that | + | -explain that everyone here is a volunteer to patrons |
| − | -explain that everyone is responsible for their belongings and to keep an eye on them; help keep everyone's stuff safe | + | -explain that everyone is responsible for their belongings and to keep an eye on them; help keep everyone's stuff safe by keeping an eye on your neighbor's stuff too |
-assist in managing volunteers and assign volunteer tasks whenever possible | -assist in managing volunteers and assign volunteer tasks whenever possible | ||
| Line 29: | Line 29: | ||
-assist all staff in maintaining the flow of the shop | -assist all staff in maintaining the flow of the shop | ||
| − | -ring up all sales (membership, parts, digging rights) | + | -ring up all sales (membership, parts, digging rights, etc) |
-stamp volunteer cards | -stamp volunteer cards | ||
| Line 42: | Line 42: | ||
'''Knowledge:''' | '''Knowledge:''' | ||
| + | |||
| + | -know the [http://www.bikekitchen.org/ mission statement / how become a member ] | ||
-know how the register works | -know how the register works | ||
| Line 51: | Line 53: | ||
-know the policies of the shop | -know the policies of the shop | ||
| − | -know some general stuff about bikes | + | -know some general stuff about [http://sheldonbrown.com/glossary.html bikes] |
Latest revision as of 19:17, 1 November 2010
HOW TO BE A GREETER!!!
The greeter staff position is a daily staff position in that you DO NOT have weekly, monthly, or yearly duties. The greeter should, however, be willing to work a weekly shift and be interested in becoming a regular staff.
Daily Duties:
-be welcoming and friendly to everyone
-check in and greet EVERY single person (staff, patrons, volunteers)
-introduce new people to the Bike kitchen mission / vision / a night in the life
-explain all BK policies (no stand no wrench, no wrenching on outside benches, no stand/no wrench, Youth Program, etc)
-explain bike tagging system
-explain pricing, membership options and volunteer options
-explain that everyone here is a volunteer to patrons
-explain that everyone is responsible for their belongings and to keep an eye on them; help keep everyone's stuff safe by keeping an eye on your neighbor's stuff too
-assist in managing volunteers and assign volunteer tasks whenever possible
-assist all staff in maintaining the flow of the shop
-ring up all sales (membership, parts, digging rights, etc)
-stamp volunteer cards
Other Responsibilities:
-count down cash and put in safe at end of shift
-help keep front desk clean
Knowledge:
-know the mission statement / how become a member
-know how the register works
-know FreeHub, Click here to learn the basics of Freehub!
-know the layout of shop and where stuff is, know the yellow cabinet
-know the policies of the shop
-know some general stuff about bikes
