Difference between revisions of "Operations Cluster"

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== Shop Operations Cluster ==
 
== Shop Operations Cluster ==
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This cluster is no longer maintained by a single coordinator, and is instead now comprised of a number of individual responsibilities, to be held by committed staff. The Operations Cluster is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs.
  
This page will serve as the center for the online activities and organization of the Bike Kitchen Operations Cluster.
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=== Qualifications ===
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Below are all the roles and responsibilities included in the Operations Cluster. Commitment to a role should ideally be made by staff with at least 1yr experience with the shop. The requested length of commitment to a role is 1yr.  
  
I do not have too much to say at this point, but suggestions for additional material to be included are welcome, as suggestions on content, or sections that I could make on the site that would better improve the organization and efficiency of the bike shop. Some thoughts are inventory management for tools, small /new parts for resale, and consumables; update-able work night tasks, and who knows what else?
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== Roles and Responsibilities==
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=== Tool/Consumables Inventory ===
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*Takes a regular inventory of all shop tools and incidentals to be ordered from QBP & Uline
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*Communicates needs to QBP orderer
  
'''Current subpages in this cluster are:'''
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===Donations Coordinator===
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*Picks up donations, generally in our shop rickshaw. This duty is sometimes delegated to other staff.
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*Maintains positive relations with local shops.
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*Surveys shop for parts we are lacking and those that we have an overabundance of, so that our incoming donations are of use.
  
[[People|BK Staff Phone List]]<BR>
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=== First Aid/Cleaning Supplies Inventory ===
[[Cluster Members]]<BR>
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*The main responsibility is to make sure that the first-aid inventory list remains on file in the office, and that the cabinet gets re-stocked monthly.  Inventory should be taken every month. The person taking accountability for this role can delegate inventory and re-stocking tasks to a volunteer. A list of inventory can be found in the office filing cabinet in the folder called “First-Aid”.
[[Contacts]]<BR>
 
[[Forms]]<BR>
 
[[Keyholders]]<BR>
 
  
== Shop Operations Cluster Coordinator Description ==
 
  
The Shop Operations Cluster (SOC) is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs. The SOC will be overseen by one or two Shop Operations Cluster Coordinators (SOCC's), who will delegate tasks as needed to other volunteers in the SOC
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=== Aramark Coordinator  ===
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* Point person with Aramark [[RagService | Rag Service]]
  
=== SOCC Responsibilities ===
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=== Key Master  ===
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*Single point person/contact for all distribution and retrieval of key fobs.
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*Maintains master key list with all key holder’s assigned key numbers and contact info.
  
* Keymaster
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=== Bldg Mgmt /Facility Emergency Contact ===
* Order hardware supplies
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*Single point of contact between shop and the building management.
* Order facility supplies
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* Maintains a productive relationship with mgmt and works proactively to resolve any issues.
* Order new parts
 
* Office supplies
 
* Acquire used parts
 
* Stock forms and cards
 
* Develop and maintain parts-ordering policies
 
* Ensure facilities maintenance
 
* Manage shop manual
 
* Manage tools
 
* Metal Recycling Management
 
* Manage subcontractors such as Cintas
 
* Develop a shop rag circulation system
 
* Tasks yet to be determined
 
  
=== SOCC Qualifications ===
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== Shop tasks and Addt'l Info ==
 
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*[[Opening_/_Closing_Checklist | Opening / Closing Checklist]]
* Knowledge of and commitment to the Bike Kitchen
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*[[Recirculating Project Bikes]]
* Knowledge of shop needs
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*[[Building_information]] : The space and the courtyard
* Knowledge of shop procedures and functions
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*[[Task List]]
* Inventory management
 
* Strong leadership and organization skills
 
* Ability to represent the Bike Kitchen to other organizations and the public
 
 
 
=== Possible Other SOCC Volunteer Positions ===
 
 
 
* Parts Orderer
 
* Keymaster
 
* Hardware Parts Orderer
 
* Facilities Supply
 
* "Wide Reciever"
 
* Used Bike Parts Coordinator / "Picker-Upper"
 
* Metal Recycler
 
* Cintas Coordinator
 
 
 
=== Breakdown of Responsibilities ===
 
 
 
As the scope of the Operation Cluster was deemed large, it was broken into two positions: Facilities SOCC, and Administrative SOCC. The responsibilities for each are as follows:
 
 
 
==== Facilities SOCC Responsibilities ====
 
 
 
* Keymaster
 
* Ordering hardware parts and facility supplies for shop
 
* Metal recycling
 
* General facilities maintenance (garbage, water, mail, Cintas, DSL, phone, etc.)
 
* Tasks yet to be determined
 
 
 
==== Admin SOCC Responsibilities ====
 
 
 
* Acquisition and intake of donations
 
* Ordering shop tools
 
* Order and stock forms and cards
 
* Develop and maintain shop rag circulation system
 
 
 
==== Joint Responsibilities ====
 
 
 
* Develop and maintain parts ordering policies
 
* Facilities maintenance
 
* Shop order deliveries
 
* Maintenance of Shop Manual
 
* Acting as liaison for the Bike Kitchen in communicating with property manager and contractors (plumber, electrician etc.)
 
 
 
==== Shop Emergencies ====
 
 
 
In addition to the above duties, the Facilities SOCC will also act as the immediate point of contact and responsible party in case of an emergency or a facilities related issue at the shop e.g. break-in, flood, power outage, etc. The Administrative SOCC is responsible for acting as the immediate contact and responsible party should the Facilities SOCC for some reason or other emergency be unavailable. Both SOCC's may work together to resolve any issue. Both SOCC's will communicate with each other regarding unavailability due to out of town vacations and the like to ensure that at least one SOCC will be available in case of emergency at any given time. Both SOCC's will have their contact numbers available in the shop for staff in case of such an emergency.
 

Latest revision as of 14:37, 13 September 2017

Shop Operations Cluster

This cluster is no longer maintained by a single coordinator, and is instead now comprised of a number of individual responsibilities, to be held by committed staff. The Operations Cluster is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs.

Qualifications

Below are all the roles and responsibilities included in the Operations Cluster. Commitment to a role should ideally be made by staff with at least 1yr experience with the shop. The requested length of commitment to a role is 1yr.

Roles and Responsibilities

Tool/Consumables Inventory

  • Takes a regular inventory of all shop tools and incidentals to be ordered from QBP & Uline
  • Communicates needs to QBP orderer

Donations Coordinator

  • Picks up donations, generally in our shop rickshaw. This duty is sometimes delegated to other staff.
  • Maintains positive relations with local shops.
  • Surveys shop for parts we are lacking and those that we have an overabundance of, so that our incoming donations are of use.

First Aid/Cleaning Supplies Inventory

  • The main responsibility is to make sure that the first-aid inventory list remains on file in the office, and that the cabinet gets re-stocked monthly. Inventory should be taken every month. The person taking accountability for this role can delegate inventory and re-stocking tasks to a volunteer. A list of inventory can be found in the office filing cabinet in the folder called “First-Aid”.


Aramark Coordinator

Key Master

  • Single point person/contact for all distribution and retrieval of key fobs.
  • Maintains master key list with all key holder’s assigned key numbers and contact info.

Bldg Mgmt /Facility Emergency Contact

  • Single point of contact between shop and the building management.
  • Maintains a productive relationship with mgmt and works proactively to resolve any issues.

Shop tasks and Addt'l Info