Difference between revisions of "Operations Cluster"

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== Shop Operations Cluster ==
 
== Shop Operations Cluster ==
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This cluster is no longer maintained by a single coordinator, and is instead now comprised of a number of individual responsibilities, to be held by committed staff. The Operations Cluster is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs.
 
  
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=== Qualifications ===
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=== Current pages ===
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Below are all the roles and responsibilities included in the Operations Cluster. Commitment to a role should ideally be made by staff with at least 1yr experience with the shop. The requested length of commitment to a role is 1yr.
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* [[Opening_/_Closing_Checklist | Opening / Closing Checklist]]
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* [[RagService | Rag Service]]
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* [[Task List]]
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* [[Recirculating Project Bikes]]
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* [[Building_information]] : The space and the courtyard
  
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== Roles and Responsibilities==
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=== Suggestions for additional material ===
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=== Tool/Consumables Inventory ===
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* inventory management for tools
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*Takes a weekly or bi-weekly inventory of all shop tools and incidentals to be ordered from QBP (incl. cleaning supplies. WORX hand cleaner should be ordered here: https://lucasoil.hodgsoncorp.com/catalog/product_info.php?cPath=35&products_id=174&osCsid=36790a41e32efa1e59daf8f8b7991511)
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* small / new parts for resale
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*Communicates needs to QBP orderer (currently Jimmy), as well as posting them on the “Needs” list in the yellow cabinet.
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* consumables
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*Scrapping the previous month’s “Needs” list from the yellow cabinet, monthly, and replacing it with a fresh one in order to alleviate confusion and keep list current.
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* update-able work night tasks
  
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=== First Aid/Cleaning Supplies Inventory ===
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== Shop Operations Cluster Coordinator Description ==
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*The main responsibility is to make sure that the first-aid inventory list remains on file in the office, and that the cabinet gets re-stocked monthly.  Inventory should be taken every month. The person taking accountability for this role can delegate inventory and re-stocking tasks to a volunteer. A list of inventory can be found in the office filing cabinet in the folder called “First-Aid”.
 
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*Email Ilana to place order .
 
  
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=== Aramark Coordinator  ===
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The Shop Operations Cluster (SOC) is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs. The SOC will be overseen by one or two Shop Operations Cluster Coordinators (SOCC's), who will delegate tasks as needed to other volunteers in the SOC
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* Point person with Aramark (rags and aprons)
 
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=== Key Master  ===
 
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*Single point person/contact for all distribution and retrieval of keys.  
 
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*Maintains master key list with all key holder’s assigned key numbers and contact info.
 
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=== Bldg Mgmt /Facility Emergency Contact ===
 
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*Single point of contact between shop and the building management.
 
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* Maintains a productive relationship with mgmt and works proactively to resolve any issues.
 
  
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=== Shop Beautification Week Coordinator ===
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=== SOCC Responsibilities ===
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*works with staff to determine week that we should be shut down
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*identifies all projects that will be done and necessary tools, man/woman-power, supplies (makes purchases for necessary items and sources borrowed gear where possible).
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* Keymaster
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*creates a schedule for projects so that allows them to get completed on time without inhibiting each other.
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* Order hardware, facility, and office supplies
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*gets staff to commit to individual projects.
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* Order new parts
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* Develop and maintain parts-ordering policies
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* Acquire used parts
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* Stock forms and cards
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* Ensure facilities maintenance
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* Manage tools
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* Manage Metal Recycling
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=== SOCC Qualifications ===
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* Knowledge of and commitment to the Bike Kitchen
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* Knowledge of shop procedures and functions
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* Inventory management
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* Strong leadership and organization skills
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* Ability to represent the Bike Kitchen to other organizations and the public
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=== Possible Other SOCC Volunteer Positions ===
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* Parts Orderer
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* Keymaster
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* Hardware Parts Orderer
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* Facilities Supply
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* "Wide Reciever"
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* Used Bike Parts Coordinator / "Picker-Upper"
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* Metal Recycler
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* Cintas Coordinator
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=== Breakdown of Responsibilities ===
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As the scope of the Operation Cluster was deemed large, it was broken into two positions: Facilities SOCC, and Administrative SOCC. The responsibilities for each are as follows:
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==== Facilities SOCC Responsibilities ====
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* Keymaster
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* Ordering hardware parts and facility supplies for shop
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* Metal recycling
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* General facilities maintenance (garbage, water, mail, Cintas, DSL, phone, etc.)
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* Tasks yet to be determined
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==== Admin SOCC Responsibilities ====
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* Acquisition and intake of donations
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* Ordering shop tools
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* Order and stock forms and cards
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* Maintain shop rag circulation system
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==== Joint Responsibilities ====
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* Maintain parts ordering policies
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* Facilities maintenance
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* Shop order deliveries
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* Acting as liaison for the Bike Kitchen in communicating with property manager and contractors (plumber, electrician etc.)  
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==== Shop Emergencies ====
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In addition to the above duties, the Facilities SOCC will also act as the immediate point of contact and responsible party in case of an emergency or a facilities related issue at the shop e.g. break-in, flood, power outage, etc. The Administrative SOCC is responsible for acting as the immediate contact and responsible party should the Facilities SOCC for some reason or other emergency be unavailable. Both SOCC's may work together to resolve any issue. Both SOCC's will communicate with each other regarding unavailability due to out of town vacations and the like to ensure that at least one SOCC will be available in case of emergency at any given time. Both SOCC's will have their contact numbers available in the shop for staff in case of such an emergency.

Revision as of 17:00, 14 February 2011

Shop Operations Cluster

Current pages

Suggestions for additional material

  • inventory management for tools
  • small / new parts for resale
  • consumables
  • update-able work night tasks

Shop Operations Cluster Coordinator Description

The Shop Operations Cluster (SOC) is responsible for the physical maintenance and management of the Bike Kitchen. The SOC ensures that the shop is stocked at all times with supplies necessary for the smoothing running and efficiency of the organization, which includes tools, new parts, used parts, facility supplies, and office and administrative needs. The SOC will be overseen by one or two Shop Operations Cluster Coordinators (SOCC's), who will delegate tasks as needed to other volunteers in the SOC

SOCC Responsibilities

  • Keymaster
  • Order hardware, facility, and office supplies
  • Order new parts
  • Develop and maintain parts-ordering policies
  • Acquire used parts
  • Stock forms and cards
  • Ensure facilities maintenance
  • Manage tools
  • Manage Metal Recycling

SOCC Qualifications

  • Knowledge of and commitment to the Bike Kitchen
  • Knowledge of shop procedures and functions
  • Inventory management
  • Strong leadership and organization skills
  • Ability to represent the Bike Kitchen to other organizations and the public

Possible Other SOCC Volunteer Positions

  • Parts Orderer
  • Keymaster
  • Hardware Parts Orderer
  • Facilities Supply
  • "Wide Reciever"
  • Used Bike Parts Coordinator / "Picker-Upper"
  • Metal Recycler
  • Cintas Coordinator

Breakdown of Responsibilities

As the scope of the Operation Cluster was deemed large, it was broken into two positions: Facilities SOCC, and Administrative SOCC. The responsibilities for each are as follows:

Facilities SOCC Responsibilities

  • Keymaster
  • Ordering hardware parts and facility supplies for shop
  • Metal recycling
  • General facilities maintenance (garbage, water, mail, Cintas, DSL, phone, etc.)
  • Tasks yet to be determined

Admin SOCC Responsibilities

  • Acquisition and intake of donations
  • Ordering shop tools
  • Order and stock forms and cards
  • Maintain shop rag circulation system

Joint Responsibilities

  • Maintain parts ordering policies
  • Facilities maintenance
  • Shop order deliveries
  • Acting as liaison for the Bike Kitchen in communicating with property manager and contractors (plumber, electrician etc.)

Shop Emergencies

In addition to the above duties, the Facilities SOCC will also act as the immediate point of contact and responsible party in case of an emergency or a facilities related issue at the shop e.g. break-in, flood, power outage, etc. The Administrative SOCC is responsible for acting as the immediate contact and responsible party should the Facilities SOCC for some reason or other emergency be unavailable. Both SOCC's may work together to resolve any issue. Both SOCC's will communicate with each other regarding unavailability due to out of town vacations and the like to ensure that at least one SOCC will be available in case of emergency at any given time. Both SOCC's will have their contact numbers available in the shop for staff in case of such an emergency.

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