Recirculating Project Bikes

Alon proposes the following on 11/6/2009:

The policy is that projects not worked on for over 2 weeks (14 days) are returned to circulation. Patrons are instructed to update the date on their project tag each time they work on their bike.

In reality we give a grace period of 1 week so it's projects untouched for 3 weeks that we put back in to circulation.

To put projects back in to circulation:

Call the patron and either speak to them or leave a message. The points are:

1. Your project has not been worked on in X days and is due to be returned to circulation.
2. If you speak to the person and they commit to coming in within the week, make a note of that on the tag.
3. If you get their voice mail, leave a message telling them that either their bike is being returned to circulation immediately or (if you are giving them a break as described below) that they should come in within the week or it will be returned to circulation.

In terms of deciding how flexible to be.

• Projects over 4 weeks untouched go back in to circulation unless #2 above.
• Projects over 3 weeks untouched with a small amount of work done on them go back in to circulation unless #2 above.
• Projects over 3 weeks untouched with a lot of work on them leave tagged as project bikes but call them to encourage them to come in to work on it. Make a note on the tag they you called and when.

This is a great volunteer task.

Jordan Proposes on 11/7/09

Essentially, if someone's bike has been there for 14 days or more, call them.

• If you leave a message, mark the date the message was left on the tag. If the patron does not return in 7 days to work on the bike, or if there is no specific plan for the patron to come in to deal with it, then recirculate it.
• If you get in touch with a patron, they need to give you a specific plan to come work on their bike. Mark the date that they will come in to work on it. If they don't come back in to work on it within 7 days of their date, recirculate.