Difference between revisions of "Handbook"
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This handbook is the official source of information on how the Bike Kitchen works. Proposed revisions of this handbook must be voted on at a [[Handbook#Staff_Meetings | staff meeting]]. | This handbook is the official source of information on how the Bike Kitchen works. Proposed revisions of this handbook must be voted on at a [[Handbook#Staff_Meetings | staff meeting]]. | ||
| + | |||
== Mission Statement == | == Mission Statement == | ||
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=== Membership === | === Membership === | ||
| − | + | Memberships are annual and cost $30-$80 (sliding scale: pay more if you can), though they may be earned by volunteering for six hours. Membership provides: | |
* access to shop and tools during open hours | * access to shop and tools during open hours | ||
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=== Digging Rights / Earn-a-Bike === | === Digging Rights / Earn-a-Bike === | ||
| − | For any parts you can find to build one bike, you can purchase " | + | For any parts you can find to build one bike, you can purchase "digging rights" for $30 or volunteer for six hours (often called "earn-a-bike"). Guidelines: |
| − | * must be a member | + | * you must be a member |
* includes any parts you can find to build one bike, kept track of with a 'punch sheet' | * includes any parts you can find to build one bike, kept track of with a 'punch sheet' | ||
* no guarantee that the BK has all the necessary or desired parts | * no guarantee that the BK has all the necessary or desired parts | ||
| Line 30: | Line 31: | ||
=== Bike Storage === | === Bike Storage === | ||
| − | Bike Kitchen members may store up to one | + | Bike Kitchen members may store up to one "project bike" at the Bike Kitchen as long as she makes regular progress on the project. A "project bike" is a bike that a member is building from parts mostly acquired from the Bike Kitchen. The project bike must be clearly labeled with the member's name, the phone number, and |
| − | the date of the last day | + | the date of the last day it was worked on. Members are responsible for keeping their tags up to date. Project bikes will be integrated into the Bike Kitchen junk yard and offered to other patrons if: |
* The project bike is not labeled properly | * The project bike is not labeled properly | ||
| − | * The latest date on the tag is more than two weeks past. In this case, the Bike Kitchen will try to reach | + | * The latest date on the tag is more than two weeks past. In this case, the Bike Kitchen will try to reach the member by phone to warn that your project bike is going to the junk yard. |
== Staff == | == Staff == | ||
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A Bike Kitchen staff member is a volunteer that makes at least one of the following commitments: | A Bike Kitchen staff member is a volunteer that makes at least one of the following commitments: | ||
| − | * Consistently | + | * Consistently volunteer during a specific two hour open hours shift every week. |
* Consistently take responsibility for a specific task related to the Bike Kitchen such as website management, membership management, etc. | * Consistently take responsibility for a specific task related to the Bike Kitchen such as website management, membership management, etc. | ||
| − | Prior to becoming staff, the volunteer must fulfill at least one of the above commitments for three consecutive months. To remain staff, the volunteer's commitment must not be interrupted for more than two consecutive months. If a volunteer resumes | + | Prior to becoming staff, the volunteer must fulfill at least one of the above commitments for three consecutive months. To remain staff, the volunteer's commitment must not be interrupted for more than two consecutive months. If a volunteer resumes her commitment after an interruption that exceeds two months, staff benefits will resume six weeks after her staff commitment resumes. |
| − | Bike Kitchen Staff enjoy the following benefits: | + | Bike Kitchen Staff enjoy the following '''benefits''': |
* Free used parts from the Bike Kitchen junkyard for personal (for your own, non-income-generating) projects | * Free used parts from the Bike Kitchen junkyard for personal (for your own, non-income-generating) projects | ||
* [[Special Order Protocol|order parts]] at cost + 15% from wholesale catalogs for personal use | * [[Special Order Protocol|order parts]] at cost + 15% from wholesale catalogs for personal use | ||
| − | * Vote at | + | * Vote at [[Handbook#Staff_Meetings]] |
* Enroll in Bike Kitchen classes free of charge | * Enroll in Bike Kitchen classes free of charge | ||
| − | * A [[Keyholders|key]] to the shop to it during times when the bike kitchen is closed | + | * A [[Keyholders|key]] to the shop to use it during times when the bike kitchen is closed |
=== Mechanics === | === Mechanics === | ||
| − | Bike Kitchen | + | Bike Kitchen Mechanics are Bike Kitchen Staff members that assist patrons with bike projects during open hours and / or teach classes. The more mechanics we have, the more hours we can open, and the more people we can serve. |
==== Becoming a Mechanic ==== | ==== Becoming a Mechanic ==== | ||
| Line 74: | Line 75: | ||
=== Communication === | === Communication === | ||
| − | As an entirely volunteer-run organization, the staff are rarely all together at the same time. To fill this need, we have an email list | + | As an entirely volunteer-run organization, the staff are rarely all together at the same time. To fill this need, we have staff meetings and an email list. |
==== Staff Meetings ==== | ==== Staff Meetings ==== | ||
| − | Staff Meetings (aka Mechanics' Meetings) are held on the last Sunday of every other, usually at 7pm. At the meetings, we discuss and vote on various issues related to the shop. | + | Staff Meetings (aka Mechanics' Meetings) are held on the last Sunday of every other month, usually at 7pm. These meetings are vital to the development and success of the shop. At the meetings, we discuss and vote on various issues related to the shop. |
==== Staff Email List ==== | ==== Staff Email List ==== | ||
| Line 84: | Line 85: | ||
The [http://groups.yahoo.com/group/bikekitchen/ Bike Kitchen Yahoo Groups page] administers the staff email list. You can view / search the list archives through the groups page, and you can subscribe to the list through the groups page or by emailing [mailto:bikekitchen@yahoogroups.com bikekitchen@yahoogroups.com]. | The [http://groups.yahoo.com/group/bikekitchen/ Bike Kitchen Yahoo Groups page] administers the staff email list. You can view / search the list archives through the groups page, and you can subscribe to the list through the groups page or by emailing [mailto:bikekitchen@yahoogroups.com bikekitchen@yahoogroups.com]. | ||
| − | All staff should be on the mailing list to keep up to date on announcements and discussion. | + | All staff should be on the mailing list to keep up-to-date on announcements and discussion. Anyone, not just staff, may be on the mailing list. |
Before emailing the list, ask yourself three questions: | Before emailing the list, ask yourself three questions: | ||
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=== Stocking New Parts === | === Stocking New Parts === | ||
| − | The | + | The Bike Kitchen stocks new parts when: |
* members frequently have to leave the shop to buy parts to complete projects they are working on at the bike kitchen (such as seat binder bolts) | * members frequently have to leave the shop to buy parts to complete projects they are working on at the bike kitchen (such as seat binder bolts) | ||
| − | * the new part will let us reuse parts that are incomplete and the used part cannot be easily found at the | + | * the new part will let us reuse parts that are incomplete and the used part cannot be easily found at the shop (such as a barrel adjuster) |
| − | New parts are of basic but durable quality. The goal of stocking new parts is to encourage people to reuse the parts that we already have at the bike kitchen, and to ensure a positive experience for members. Like used parts, new parts are sold only to people who use them at the | + | New parts are of basic but durable quality. The goal of stocking new parts is to encourage people to reuse the parts that we already have at the bike kitchen, and to ensure a positive experience for members. Like used parts, new parts are sold only to people who use them at the Bike Kitchen. Along with stocking new parts, we can make a better effort to get parts donations from local shops and members. |
See the [[Minimal Inventory]] page for basic parts we should keep on hand. | See the [[Minimal Inventory]] page for basic parts we should keep on hand. | ||
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=== Used Parts === | === Used Parts === | ||
| − | No part leaves the shop unless it is on a bike. | + | No part leaves the shop unless it is on a bike. We are not trying to supply the universe with used parts; we're helping people build and repair bikes. |
| − | + | Prices are always subject to the discretion of the mechanics on duty. The price list near the cash register offers a guide of prices which reflects the range in quality of used parts. Mechanics should offer a ~30% reduction on prices for members. | |
| − | |||
| − | |||
== Handling Money == | == Handling Money == | ||
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We often have a steady stream of people coming in asking to volunteer, whether to put hours towards a membership or digging rights or just to help out. Determine what their skills and interests are, and consider assigning them a task from the [[Task List]] so they can become more engaged with the shop and community. | We often have a steady stream of people coming in asking to volunteer, whether to put hours towards a membership or digging rights or just to help out. Determine what their skills and interests are, and consider assigning them a task from the [[Task List]] so they can become more engaged with the shop and community. | ||
| − | Volunteers with specific skills (i.e., web design, graphics, event organizing, fund raising, woodworking, etc.) are encouraged to contribute using those specific skills. Volunteers with quality bike mechanic experience are encouraged to become volunteer mechanics. Regular volunteers are often needed to greet, wrench, and perform the many mundane tasks that keep the shop going. When a volunteer commits to working consistently at the Bike Kitchen, | + | Volunteers with specific skills (i.e., web design, graphics, event organizing, fund raising, woodworking, etc.) are encouraged to contribute using those specific skills. Volunteers with quality bike mechanic experience are encouraged to become volunteer mechanics. Regular volunteers are often needed to greet, wrench, and perform the many mundane tasks that keep the shop going. When a volunteer commits to working consistently at the Bike Kitchen, she can become [[Handbook#Bike_Kitchen_Staff | staff]]. |
== Classes == | == Classes == | ||
| − | The Bike Kitchen usually holds a monthly class of some kind, often of one of the following types: | + | The Bike Kitchen usually holds a monthly class of some kind, often of one of the following types (though we encourage new classes): |
*[[Tuneup Class|Tune Up]] | *[[Tuneup Class|Tune Up]] | ||
*[[Rolling Repair|Rolling Repair]] | *[[Rolling Repair|Rolling Repair]] | ||
*[[Wheel Building|Wheel Building]] | *[[Wheel Building|Wheel Building]] | ||
| − | |||
| − | |||
| − | |||
| − | |||
See the [[Classes]] page for more information. | See the [[Classes]] page for more information. | ||
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== Open Hours == | == Open Hours == | ||
| − | See the [[Volunteer_Coordination_Cluster#Staff_Schedule | staff schedule]] for the current open hours, which are reevaluated at each [[Mechanics Meeting]]. Each open hour shift must have a shift leader, | + | See the [[Volunteer_Coordination_Cluster#Staff_Schedule | staff schedule]] for the current open hours, which are reevaluated at each [[Mechanics Meeting]]. Each open hour shift must have a shift leader, at least two supporting mechanics, and a committed greeter. New open hour shifts can be launched if the shop is available and these roles are filled. |
=== WTF Night === | === WTF Night === | ||
| − | Women, trans/genderqueer, femmes (WTF) night is geared towards patrons who have had gender be a barrier to learning mechanics or do not feel as comfortable around the somewhat male-dominated atmosphere of the shop during regular hours. | + | Women, trans/genderqueer, femmes (WTF) night is geared towards patrons who have had gender be a barrier to learning mechanics or do not feel as comfortable around the somewhat male-dominated atmosphere of the shop during regular hours. See the [[Volunteer_Coordination_Cluster#Staff_Schedule | staff schedule]] for the current WTF hours. |
| − | |||
| − | See the [[Volunteer_Coordination_Cluster#Staff_Schedule | staff schedule]] for the current WTF hours. | ||
== Past Handbook Versions == | == Past Handbook Versions == | ||
Revision as of 13:09, 21 April 2009
This handbook is the official source of information on how the Bike Kitchen works. Proposed revisions of this handbook must be voted on at a staff meeting.
Contents
Mission Statement
The Bike Kitchen teaches people of all ages and backgrounds how to repair bicycles. Through bike repair and bicycle related projects, the Bike Kitchen promotes personal development and provides leadership opportunities. Operating as a cooperative shop, we provide affordable ways to acquire and maintain a bike, offer youth programs, encourage reuse and recycling, and work with community groups to get more people on bikes.
Patrons
Patrons visit the shop during open hours, and must either be members or pay a $5 "day use" fee. No one is turned away for lack of funds.
Membership
Memberships are annual and cost $30-$80 (sliding scale: pay more if you can), though they may be earned by volunteering for six hours. Membership provides:
- access to shop and tools during open hours
- 30% discount on used parts
- priority enrollment and discounts for classes
Digging Rights / Earn-a-Bike
For any parts you can find to build one bike, you can purchase "digging rights" for $30 or volunteer for six hours (often called "earn-a-bike"). Guidelines:
- you must be a member
- includes any parts you can find to build one bike, kept track of with a 'punch sheet'
- no guarantee that the BK has all the necessary or desired parts
- a person may acquire digging rights only once during his/her entire life (not once per membership)
It is likely that a patron will not find all of the parts that she needs to complete her bike in the Bike Kitchen junk yard. Other parts may be bought from the Bike Kitchen or from other shops / sources.
Bike Storage
Bike Kitchen members may store up to one "project bike" at the Bike Kitchen as long as she makes regular progress on the project. A "project bike" is a bike that a member is building from parts mostly acquired from the Bike Kitchen. The project bike must be clearly labeled with the member's name, the phone number, and the date of the last day it was worked on. Members are responsible for keeping their tags up to date. Project bikes will be integrated into the Bike Kitchen junk yard and offered to other patrons if:
- The project bike is not labeled properly
- The latest date on the tag is more than two weeks past. In this case, the Bike Kitchen will try to reach the member by phone to warn that your project bike is going to the junk yard.
Staff
A Bike Kitchen staff member is a volunteer that makes at least one of the following commitments:
- Consistently volunteer during a specific two hour open hours shift every week.
- Consistently take responsibility for a specific task related to the Bike Kitchen such as website management, membership management, etc.
Prior to becoming staff, the volunteer must fulfill at least one of the above commitments for three consecutive months. To remain staff, the volunteer's commitment must not be interrupted for more than two consecutive months. If a volunteer resumes her commitment after an interruption that exceeds two months, staff benefits will resume six weeks after her staff commitment resumes.
Bike Kitchen Staff enjoy the following benefits:
- Free used parts from the Bike Kitchen junkyard for personal (for your own, non-income-generating) projects
- order parts at cost + 15% from wholesale catalogs for personal use
- Vote at Handbook#Staff_Meetings
- Enroll in Bike Kitchen classes free of charge
- A key to the shop to use it during times when the bike kitchen is closed
Mechanics
Bike Kitchen Mechanics are Bike Kitchen Staff members that assist patrons with bike projects during open hours and / or teach classes. The more mechanics we have, the more hours we can open, and the more people we can serve.
Becoming a Mechanic
To become a Bike Kitchen Mechanic, you should start by volunteering during open hours to get a feel for things. When you're ready, you can enter the Mechanic Apprentice Program.
Mechanic Responsibilities
As a mechanic, please keep the following points in mind while assisting patrons:
- Be open to teaching. Strive to keep the tools in the hands of the patron, not in your hands. Unlike a traditional shop, the Bike Kitchen's purpose is to empower patrons to fix their own bicycles.
- Be open to learning. If you don't know how to diagnose or repair a problem, are unsure in your diagnosis, or have never performed the necessary repair before, ask another mechanic for help. No mechanic is expected to be omnipotent.
- Use your discretion. As a mechanic knowledgeable of Bike Kitchen operations, you are permitted to adjust prices on used parts depending on their quality, to adjust day use fees, to delegate tasks to capable volunteers, and to award hours to volunteers for their work.
- Wear an apron and name tag during open hours. This makes it clear to others that you are a mechanic and available to help.
See the Opening / Closing Checklist page for those logistics.
Communication
As an entirely volunteer-run organization, the staff are rarely all together at the same time. To fill this need, we have staff meetings and an email list.
Staff Meetings
Staff Meetings (aka Mechanics' Meetings) are held on the last Sunday of every other month, usually at 7pm. These meetings are vital to the development and success of the shop. At the meetings, we discuss and vote on various issues related to the shop.
Staff Email List
The Bike Kitchen Yahoo Groups page administers the staff email list. You can view / search the list archives through the groups page, and you can subscribe to the list through the groups page or by emailing bikekitchen@yahoogroups.com.
All staff should be on the mailing list to keep up-to-date on announcements and discussion. Anyone, not just staff, may be on the mailing list.
Before emailing the list, ask yourself three questions:
- Is my message relevant to only one or a handful of people? - if so, email them directly.
- Should I use a subject prefix? - if your message addresses a specific topic. A few recommended prefixes are:
- ATTN = Attention, use this only if everyone should read your message - ATTN: Shop closed Tues for election
- ED = Education, related to classes - ED: Please comment on tune-up class curriculum changes
- WEB = Pertaining the the www.bikekitchen.org web site - WEB: please post the fundraising party info
- OT = Off Topic, use this for emails not related to running the BK - OT: anyone have a good herbal remedy for saddle sores?
- Am I being constructive? - Negative reviews are helpful for avoiding poor experiences but not nearly so as alternative suggestions.
Parts
Stocking New Parts
The Bike Kitchen stocks new parts when:
- members frequently have to leave the shop to buy parts to complete projects they are working on at the bike kitchen (such as seat binder bolts)
- the new part will let us reuse parts that are incomplete and the used part cannot be easily found at the shop (such as a barrel adjuster)
New parts are of basic but durable quality. The goal of stocking new parts is to encourage people to reuse the parts that we already have at the bike kitchen, and to ensure a positive experience for members. Like used parts, new parts are sold only to people who use them at the Bike Kitchen. Along with stocking new parts, we can make a better effort to get parts donations from local shops and members.
See the Minimal Inventory page for basic parts we should keep on hand.
Special Ordering Parts
See the Special Order Protocol page.
Used Parts
No part leaves the shop unless it is on a bike. We are not trying to supply the universe with used parts; we're helping people build and repair bikes.
Prices are always subject to the discretion of the mechanics on duty. The price list near the cash register offers a guide of prices which reflects the range in quality of used parts. Mechanics should offer a ~30% reduction on prices for members.
Handling Money
Receipts
In all cases....
- If you can't tell from the receipt, write down what it was for. Also say what 'department' it's for - shop supplies, fundraising, etc
- If you can't read the dollar amount, write that down too.
If you took cash out of the register....
- Put the reciept and the change in the register.
If you need to get reimbursed....
- Write your name and that you need to get reimbursed on the receipt.
- Put the receipt in the Accounting In Box folder.
If you used a BK card....
- Write that you used a BK card on the receipt.
- Put the receipt in the Accounting In Box folder.
For other financial-related information, see the Financial Cluster page.
Cash Register / Money
Ledlie: This section needs to be written
For the time being, see the posting next to the cash register in the shop.
Greeters
During open hours, it is immensely helpful to have a greeter who welcomes people, describes how the shop operates, collects money, operates the register, and signs patrons in. Being a greeter is an excellent way to regularly contribute to the Bike Kitchen that does not require mechanical expertise. The greeter may be a volunteer working towards a membership or digging rights, or may be fulfilling the staff requirement of volunteering consistently.
Volunteers
We often have a steady stream of people coming in asking to volunteer, whether to put hours towards a membership or digging rights or just to help out. Determine what their skills and interests are, and consider assigning them a task from the Task List so they can become more engaged with the shop and community.
Volunteers with specific skills (i.e., web design, graphics, event organizing, fund raising, woodworking, etc.) are encouraged to contribute using those specific skills. Volunteers with quality bike mechanic experience are encouraged to become volunteer mechanics. Regular volunteers are often needed to greet, wrench, and perform the many mundane tasks that keep the shop going. When a volunteer commits to working consistently at the Bike Kitchen, she can become staff.
Classes
The Bike Kitchen usually holds a monthly class of some kind, often of one of the following types (though we encourage new classes):
See the Classes page for more information.
Open Hours
See the staff schedule for the current open hours, which are reevaluated at each Mechanics Meeting. Each open hour shift must have a shift leader, at least two supporting mechanics, and a committed greeter. New open hour shifts can be launched if the shop is available and these roles are filled.
WTF Night
Women, trans/genderqueer, femmes (WTF) night is geared towards patrons who have had gender be a barrier to learning mechanics or do not feel as comfortable around the somewhat male-dominated atmosphere of the shop during regular hours. See the staff schedule for the current WTF hours.
Past Handbook Versions
Here are past versions of this Handbook:
| Title | Date | Download |
|---|---|---|
| BK Handbook Draft 02 | 21 March 2007 | pdf doc odt |
| BK Handbook Draft 01 | 28 January 2007 | pdf doc odt |
| BK Handbook Draft 00 | pdf doc odt |
